Frequently asked questions

What is the duration of the Wooxo guarantee?

The basic guarantee is 36 months but can exceptionally be extended to 60 months.

What do I do about the anti-theft base if I move?

The base can be unfastened from the ground by screws which act as jacks. It must then be refixed at the new location. The provision of an adhesive or any arrangements for fixing it are the client’s responsibility.

Can we start the maintenance and backup license in line with the installation date?

The installation acceptance certificate allows the official date for the maintenance and backup software to be acknowledged.

What happens at the end of the 36 months contract?

If the user has purchased the Wooxo, it belongs to him. However, in order for it to continue operating beyond the three years he must take out a new parts guarantee, and an on-site maintenance and backup license.

What is the longevity of IT Security Boxes ?

We are required to maintain its operation for the term of the guarantee and maintenance contract.

What exactly does the annual maintenance cover?

All year, from Monday to Friday from 9am to 6pm, you can contact our technical support on +33 (0) 811 140 160 for any assistance or technical information. In addition, in the event of a major incident, our annual maintenance service ensures an on-site visit on day +1 (for calls before 5pm)